Restocio FAQ, answers to the questions merchants ask most

This page answers the questions merchants actually ask about Restocio: what a permission or setting does, why a product gets flagged, and what a screen is for. It's a breadth page, short answers across the app rather than depth on any one of them; the deeper task-by-task guides for each area are still being written.

Marcus VolstedCo-founder, Restocio Published 15 September 2026Updated 27 October 20266 min read

Each answer below is short on purpose; where a fuller guide or blog post already exists, it's in the reading list at the foot rather than repeated here. A few real questions aren't answered yet, deliberately: how Incoming and Purchase Orders relate to each other, the Advanced fold under Settings, Inventory, and Claims are all still being worked out, and a guide written against today's version of any of them would go stale before it helped anyone. They get their own guides once that settles.

Common questions

What Shopify permissions does Restocio need, and why?

When you connect your store, Restocio asks for six scopes at that one screen, all granted together rather than handed out as features turn on. Four are read access: your product catalog and variants, inventory levels, the locations those levels sit in, and your order history, so it knows what you sell, what's actually in stock and where, and how fast it moves. The other two are write access, and both are granted at that same screen too, not asked for later. write_inventory backs three things: writing the goods-only average cost back to Shopify's own cost-per-item field once you've picked Supplier price under Settings, Freight & Margin, and never touching that field if you've picked Landed price instead; keeping Shopify's weight field in sync with whatever weight is saved in SKU Manager, whichever of those two you've picked; and adding the units you count in to Shopify's stock when a purchase order arrives. write_products is what lets the Products table's supplier and selling price fields save back to Shopify alongside Restocio's own copy of them. None of these writes happens until you turn on "Let Restocio update your Shopify store" under Settings, General, and it starts off. Before launch, Restocio writes nothing to Shopify for any store, even with that switch on. There's no single exception to point to here, a few write abilities ride along on that one grant, and each only fires when its own feature actually runs. The supplier price vs landed price guide linked below covers the first of those in full, and the Shopify permissions guide below goes through each scope, what it feeds, what is never read and what happens to your data on uninstall.

What does "Supplier price" vs "Landed price" mean, and which should I pick?

It's the setting under Settings, Freight & Margin that tells Restocio whether your Shopify cost field already includes freight. Pick Supplier price if your cost is goods only and let Restocio add freight on top. Pick Landed price if freight is already folded into the number and let Restocio add none. Getting it backwards either counts freight twice or drops it from every margin figure in the app, and the full guide linked below walks through both directions and how to fix it.

What happens if I turn off a freight mode like sea or air?

Restocio only plans against the routes you've switched on, under Settings, Inventory, in the "Which shipping do you use?" card at the top of "Your routes". Turn sea off and every recommendation is built from whichever of air, rail and truck are still enabled; you always have to keep at least one route on, the app won't let you switch off the last one. Delivery time for every mode, air, rail, sea and truck, is typed for the store on that same Inventory page. Freight & Margin shows the same days read only, with a "Change on Inventory" link next to them. The per-kg freight rate is split by screen: air, rail and sea live on Freight & Margin, while truck's rate stays on Inventory next to its delivery time. One supplier can differ from the store: its Freight tab under Suppliers has a Ships by switch per route, its own travel days and its own price per kilo, and since 22 October 2026 those plan that supplier's products instead of the store's numbers; Freight & Margin lists such suppliers and can put them back on the store's prices with Same price for all suppliers. The freight mode toggles guide and the supplier setup guide below walk through all of it, and the two blog posts cover the tradeoffs between the modes.

Why does SKU Manager flag some products as missing cost or weight?

Restocio can't work out a product's landed cost, margin per route or share of stock value without both a purchase price and a weight, so anything missing either gets flagged rather than shown with a wrong number. Open the filter icon above the table and choose "without cost" or "without weight" to see just those rows. Cost prices can be typed in directly or imported by CSV matched on SKU; weight usually fills itself in from Shopify's own weight field on the product, and only gets flagged once neither Shopify nor Restocio has one.

How do the different MOQ (minimum order quantity) settings override each other?

There are two levels, and the product's own number wins. The MOQ typed on a product's row in its supplier's Products tab, on the Suppliers page, is used if it is there, even when it is lower than the supplier's. If that box is empty, the supplier's "MOQ per product" applies, the smallest quantity that supplier sells of any product, set once per supplier. Pack size is only ever the product's own, applied after the minimum. SKU Manager shows both read-only; they are typed on Suppliers. A recommended quantity is raised to the minimum that applies and never lowered by one, and a product with nothing to order stays at 0. The guide on minimum order quantities below has the detail.

What happened to the Priorities page?

It was removed on 23 September 2026. The old Priorities link now opens Replenishment with the filter "Holding up customer orders" switched on. That filter keeps the products that are out of stock while customer orders wait for them, so restocking those first releases the most orders at once, and the ordering itself happens on the same page.

What's the difference between marking a product "Ignored" and "Discontinued"?

Ignored is for something that was never really a product to reorder, a test SKU or a gift card, and it disappears entirely from SKU Manager's list, its missing-data counts and every recommendation; you can still find it again under the filter's "Ignored" option. Discontinued is for a real product you've decided to stop reordering: it stays visible in SKU Manager but drops out of Replenishment, and whatever stock is left simply sells through. Both can be undone at any time.

What happened to "Improve setup"?

It's gone as its own screen, and there's no readiness section or percentage anywhere on the Dashboard now. The old /optimize link redirects straight into SKU Manager, which is where fixing missing data actually happens. What used to be a separate panel with a percentage and a breakdown by category is now one line inside the Dashboard's "What to do today" panel, something like "6 product(s) are missing something the money figures need", with a single link across to SKU Manager instead of a chip per category.

Marcus Volsted

Co-founder, Restocio

Marcus co-founded Restocio and works on it daily with a Swedish importer who plans their purchasing in it every working day. Restocio is built in Sweden by two founders, one Swedish and one Danish, and Marcus is the Danish one. Why we are building it.